Shipping & Delivery Policy

Last Updated: June 2026

At Abyssal Glow, we strive to deliver your skincare essentials safely and efficiently. Please read our Shipping & Delivery Policy carefully before placing an order.

Shipping Coverage

Currently, Abyssal Glow ships across India only. We do not offer international shipping at this time.

Delivery availability depends on the serviceability of your Pin Code. We reserve the right to cancel orders for locations that become unserviceable after the order has been placed.

Order Processing

All orders are typically processed and dispatched within 24 business hours of successful order placement and payment confirmation.

Orders placed on Sundays, public holidays, or during promotional events may experience slight delays in processing.

Delivery Timeline

Once dispatched, orders are generally delivered within:

  • 5–7 business days across India.

Delivery timelines are estimates and may vary due to:

  • Remote or difficult-to-access locations

  • Weather conditions

  • Public holidays

  • Operational issues with courier partners

  • Natural disasters or other events beyond our control

Shipping Charges

Prepaid Orders

We offer Free Shipping on all prepaid orders across India.

Cash on Delivery (COD)

Cash on Delivery is available on eligible orders across select locations.

An additional ₹80 COD handling fee will be charged on all Cash on Delivery orders.

Order Verification

For orders exceeding ₹5,000, our customer support team may contact the customer for verification before dispatching the order.

Failure to verify the order may result in delayed processing or cancellation.

Address Accuracy

Customers are responsible for providing complete and accurate shipping details, including:

  • Full name

  • Complete delivery address

  • Correct Pin Code

  • Contact number

Please note:

  • Shipping addresses cannot be modified once an order has been placed.

  • Orders cannot be redirected to a different address after dispatch.

Undeliverable Locations

If a Pin Code becomes unserviceable after an order is placed, Abyssal Glow reserves the right to cancel the order.

For prepaid orders, the refund will be initiated within 48 hours of cancellation.

Delivery Attempts

Our courier partners typically make three (3) delivery attempts.

If delivery cannot be completed after three attempts, the shipment may be returned to us.

In such cases, our support team may contact you regarding re-shipment, which may attract additional shipping charges.

Multiple Shipments

Orders containing multiple products may occasionally be shipped separately based on warehouse availability.

In such cases:

  • You may receive multiple tracking numbers.

  • Different products may arrive on different dates.

Damaged, Missing or Incorrect Products

If you receive:

  • A damaged product

  • An incorrect product

  • An incomplete order

Please contact us within 48 hours of delivery at:

Email: support@abyssalglow.com

Please include:

  • Order Number

  • Product images

  • Images of the shipping package

Our team will review the issue and assist you in accordance with our Return & Refund Policy.

Tracking Your Order

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Tracking information may take up to 24 hours to become active after shipment.

Force Majeure

Abyssal Glow shall not be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Pandemics

  • Government restrictions

  • Transportation disruptions

  • Courier service interruptions

Contact Us

For any shipping-related queries, please contact us:

Phone Number: 7972712481

Email: support@abyssalglow.com

We are committed to ensuring your Abyssal Glow experience is smooth from checkout to delivery.